Business Paper on Quality Issues and Production Capacity for TING 24/7

Quality issues are important in improving revenue generation for any organization. TING 24/7 operates in a competitive retail industry which values the contribution of quality products in high sales revenues. Similarly, production capacity is an integral factor of consideration when seeking to expand business operations. Retail services play a key role in the economy of a country hence require a keen evaluation and assessment. Quality issues and production capacity of TING 24/7 would determine the success of the supply chain store in Australia’s retail sector.

The retail industry has a demanding market which values quality in all products. For instance, customers of retail businesses expect to find high-quality electronic products such as cooking appliances and computer accessories. TING 24/7 should be aware that customer expectations are mainly based on the quality of products. Customers of retail firms also expect friendly services from the staff (Williams, Becker & Talburt, 2017). For instance, there are many occasions in which customers fail to locate a product in the market. Stranded customers require immediate help before they lose patience. Customer service, with this respect, would improve the value of TING 24/7 if assigned members of staff use a friendly language which does not discriminate a stranded customer.

Business and product standards are key factors when improving quality services and expanding business operations of a firm. TING 24/7 should be informed that business and product standards determine the market positioning of retail firms. For instance, retail stores which provide quality and affordable products perform reliably in the industry. Investors would be attracted to such a firm since its market and financial performance is consistent and reliable. Business standards are regulated by local authorities which set policies of operating in a given economy (Williams, Becker & Talburt, 2017). TING 24/7 should consider meeting business standards by complying with policies and regulations in Australia’s retail industry. Product standards are also influential in determining the success of a retail store. Counterfeit products impact negatively on the economic status of a product. Product standards are enacted to promote fair business competition which improves quality production of commodities.

Local government and statutory requirements, of a given economy, determine commercial processes in a country. Commercial processes are standardized by the commercial department of a government. TING 24/7 should be informed of commercial regulations that are issued by both local and national governments (Williams, Becker & Talburt, 2017). For instance, the firm’s pricing strategy should comply with the limits issued by the government during tough economic times in Australia. TING 24/7 should also be aware of industry requirements which determine retail operations in Australia’s economic sector.

Production capacity issues are important in evaluating and assessing improvement areas of a supply chain process. Economies of scale are business benefits that a firm enjoys from large production of products. TING 24/7 would enjoy different economies of scale if it supplies products to more cities and towns across Australia. For instance, the firm would benefit from relative low production costs if products are supplied in large quantities to different stores (Williams, Becker & Talburt, 2017). Similarly, the organization would enjoy economies of scale in production costs if supplied commodities are bought in the firm’s retail stores. The production capacity of a firm determines the level of success for a retail store if it generates high revenues.

Expanding the scale of operations includes increasing the number of production facilities for a firm. TING 24/7 should consider developing additional production facilities that are strategically located in its operational jurisdiction. Multiple production facilities increase chances of enjoying the benefits of economies of scale. A supply management process would complement efforts of developing profitable production facilities for TING 24/7. A Supply Chain Management (SCM) process encounters logistical issues relating to different operational areas (Williams, Becker & Talburt, 2017). Supply management should develop strategic plans of addressing issues such as delays, costs of accidents and recovery plans for natural calamities.

Movement of goods and people is a key factor which determines the success of developing production facilities. TING 24/7 should consider coming up with transportation partnerships that ensure the physical movement of goods and people contributes to high revenue generation. If products are supplied to retail stores in time and with the right quantity; then customer demands would be meet by supplies efficiently. Use of equipment is a crucial factor of consideration when developing a production capacity. TING 24/7 should consider purchasing equipment such as trolleys, truces, drones, pallet jacks, and rails as well as shipping machines within the warehouse (Williams, Becker & Talburt, 2017). Use of equipment should be supplemented using policies that protect employee welfare when operating different machines. This should include medical cover from accidents in the firm’s retail store.

Quality issues and production capacity would aid TING 24/7 in attracting new customers and expanding its scale of operation. Quality issues attract new customers if products depict high-quality levels. Most retail markets value products which have unique quality features. Markets with a high affordability status are attracted to products with long-lasting capabilities. TING 24/7 should consider quality issues that improve customer relationship management (CRM) in Australia’s retail industry. This way, it will be easy for the organization to expand to deep retail markets across the country and other regions.



Williams, T. L., Becker, D. K., & Talburt, J. R. (2017). Critical Cultural Success Factors for          Achieving High Quality Information in an Organization.