QUALITY SERVICE ASSURANCE
Week 2 Discussion
Top of Form
“Organizational Culture and Change”
- Creating an organizational culture is one of the most significant aspects of a leader’s job. Recommend three methods you would use to emphasize service and quality as part of your organization’s culture and how the message would be communicated through the organization.
- Most people agree that change is difficult and yet change is necessary to move forward. Explain why organizations within the hotel and tourism industries have a hard time changing their core values after an extended period of time.
Use this article from Inc. magazine as a guideline.