HR Management Paper on Conflict management negotiation skills

HR Management Paper on Conflict management negotiation skills


The guidelines of this course have taught me a lot about the concept of negotiation. First, I have learned the importance of negotiation in the handling of conflict and that it is a necessary skill in most organizations and projects. Also, the coursework provided comprehensive definitions and characteristics of good negotiation skills which distinguishes good and bad negotiators. The skills have helped to improve my negotiating skills and helped identify areas for improvement. Finally, the course enabled me to re-evaluate my skills through self-analysis so that I can recognize my negotiation strengths and weaknesses.

Negotiation Strengths

My perceived strengths as a negotiator include excellent interpersonal skills. Interpersonal skills refer to the ability to maintain good communication and relationship with the parties involved in a negotiation. It includes the ability to empathize, patience, persistent, flexibility and excellent listening skills (Lytle). I consider myself a sensitive person and as that I can analyze non-verbal cues which consequently allows room for empathy and an attempt to understand the feelings, interests, stance, among others, of the negotiating partner. The course work provided a framework for negotiating conflict by reframing the representation of conflict as the other negotiator sees it. In this way, it becomes possible to understand the other negotiator’s point of view and subsequently devise and propose a win/win situation for both parties.

Weaknesses as negotiator

My key weakness concerns how to deal with emotions during a negotiation. Conflicts often trigger strong emotions which may be manifested during a negotiation. Emotions have the potential of limiting the progress of a negotiation because it becomes difficult to respond calmly or intelligently. During the coursework, we learned that a strong display of emotions has the potential limiting the chances of the outcome of a negotiation going your way. Therefore, it is important to avoid taking things personally and argue out a concerning matter that does not go well for you I am an emotional person and I may show frustration at times when I am under pressure.

I have learned that planning is integral before to getting into a negotiation process. Planning facilitates an analysis of the possible point of views that the other negotiator may present and allows preparation for it. Also, it is important to be positive which will prevent negativity; it is crucial to focus on the most important things and be ready for a compromise in any given situation.

The coursework provided a clear guideline of the aspects of negotiation, what should be done and avoided. The most important aspect of a negotiation process is the ability to possess significant knowledge regarding the process, such that you identify the tactics, rules, strategies, limitations, and so forth, which have the potential of resulting in a win/win situation. Also, a negotiation process should be aimed at achieving results while still maintaining a relationship with the other negotiating party (Helfen and Jorg, pg. 1061). This is possible if the solutions proposed have the potential in resulting in mutual gain and that the assertion of interests is presented in a manner that the other party does not feel attacked.


Works cited

Helfen, Markus, and Jörg Sydow. “Negotiating as institutional work: The case of labour standards and international framework agreements.” Organization Studies 34.8 (2013): 1073-1098. Print.

Lytle, Tamara. “How to Resolve Workplace Conflicts.” N.p., 2015. Web. 6 Dec. 2016.