Importance of Marketing Research in Consumer Satisfaction
For every business to be able to conduct proper research on its customers, those involved in the process should be knowledgeable on the importance of marketing research in consumer satisfaction. Marketing research is a process of collecting, analyzing and interpreting information about a market, product or service to be rolled out in that market. Studies on customer loyalty show that most companies lose about 45% to 50% of their customers every five years. Through marketing research, a company can effectively plan on how to continue satisfying its customers while also attracting new ones.
Analysis of the Importance of Marketing Research in Consumer Satisfaction
Foremost, it should be noted that marketing research is very important when it comes to the satisfaction of customers. The following are some of the key points highlighting the importance of marketing research in consumer satisfaction;
Identifies consumer trends
Through marketing research, researchers are able to collect information about the buying behaviors of consumers in the target market. Such information can include the products or services that a majority of consumers have been buying, the quantities they purchase, and the prices they are used to among others. With that information, a business can easily determine how the consumers will behave in the future, based on various factors.
By knowing the consumer trends, a business can effectively plan on how to ensure that the products and services it introduces in the market can match the shifting behaviors of consumers.
Reveals gaps in the market
Although there are millions of businesses or companies offering different products and services, there is always a loophole somewhere, which many often fail to recognize. These gaps indicate some of the areas where businesses should focus on in order to meet consumer demands. When a company has proper knowledge on these loopholes, it will be able to structure its operations and offer products and services that can effectively cater for the demands of the majority of its customers.
Although the business may not be able to satisfy all the consumer needs in one fold, it will be able to cater for quite a number of them. By filling up those gaps effectively, the company will not only increase sales but also attract potential consumers, further driving revenues.
Feedback from consumers
When doing market research, researchers collect information from various sources, including primary and secondary. This involves even visiting consumers on the ground to find out what they think about certain products or services. In fact, this is an important step since it enables researchers and the company to hear directly from its customers. The feedback enables the company to have a better understanding of the consumer needs, with regards to the products and services they require, the expected prices and also quantities. Based on the feedback received during marketing research, a business will be able to align its operations in a way that ensures its customers are satisfied with its products and services.
Measurement of customer satisfaction
Marketing research entails collection of information, its analysis and interpretation in a way that can be understood by the management. Through the analysis and interpretation of the acquired data, researchers are able to determine the level of satisfaction of consumers from various parts of the market. With this, the management of the company can easily determine the areas where it should place emphasis on in order to ensure that some segments of the market are not ignored.
Better consumer management
Since marketing research for consumer satisfaction involves getting feedback from consumers, it can enable a business to discover some of the complaints or woes of its customers. When a business understands the complaints of consumers, it will be able to enhance its management practices to ensure that such problems are not faced in future. Failure to develop long term solutions for such problems may trigger a repetition, which could be more disastrous.
Conclusion on Importance of Marketing Research in Consumer Satisfaction
The above analysis of the importance of marketing research in consumer satisfaction clearly shows that consumers need more than just the best products and services. And, it is only through proper marketing research that a business is able to know what its target customers are lacking and how each aspect should be addressed for development of a customer-focused culture.
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References
https://www.surveymonkey.com/blog/2015/02/06/customer-satisfaction-important-focus/
http://www.s4growth.com/publications/articles/22.cfm
https://www.b2binternational.com/research/services/customer-loyalty-research/
http://www.wparesearch.com/uncategorized/the-importance-of-customer-satisfaction/