Nursing Paper on Conflict Management in Nursing Profession

Conflict Management in Nursing Profession

Question one

Conflict management skills are an essential component of nursing management that ensures patient safety, staff motivation, and harmony in the place of work. Considerably, I can recall a case that happened to me at my workplace around 14th day of February 2019. On that particular day, I was scheduled to work at the pediatric oncology center during the night shift. However, the clinical manager had reorganized the duty roster to accommodate a colleague who had received an emergency call earlier that morning, but unfortunately, she failed to communicate that information to me in time. That communication breakdown resulted in three pediatric patients not being attended in the afternoon shift, and the nurse manager summoned me for negligence and misconduct.

During that entire time, I remained silent and gave her time to speak, and requested her to involve a third party who is neutral to that case. However, she kept shouting at me telling me that she had informed me in time and furthermore claiming that I was dishonest. The matter was referred to the Chief Hospital Administrator who constituted an ad hoc committee to handle the issue. The committee requested that each party to table facts of the case in writing, including submitting call logs. Finally, the committee establishes that the Nurse Manager had errored in changing the duty roster schedule without notifying me, and then instructed her to apologize to me. The Nurse Manager accepted that the mistake originated from her desk and hence apologized, and we reconciled.

Therefore, ad hoc committee achieved a positive outcome in the conflict resolution since they were able to establish the truth, gave each party fair hearing, and at the end allowed reconciliation to take place. Furthermore, as the accused person, I employed assertive communication by ensuring my rights are not violated and standing my ground concerning that matter (Cherry, 2016). Secondly, I was used emotional intelligence in handling the case by avoiding unhelpful responses to conflict, engaging the help of a neutral mediator, focusing on the problem, and engaging active listening skills (Cherry, 2016).

Question Two

Lastly, the most challenging part in conflict management is handling interpersonal conflict that involves a junior staff and a staff who holds a higher position than yourself, for instance, a supervisor. Such conflicts tend to be difficult since the supervisor always want you to dominate the process and force the junior to accept the mistake. Therefore, to solve such disputes in the future, I will engage participatory and dialogical leadership style that promotes authentic leadership (Amestoy, 2014). Through that strategy, the nursing team will adopt collective participation in the decision making process and conflict resolution.

 

 

References

Amestoy, S. C., Backes, V. M. S., Thofehrn, M. B., Martini, J. G., Meirelles, B. H. S., & Trindade, L. D. L. (2014). Conflict management: challenges experienced by nurse-leaders in the hospital environment. Revista gaucha de enfermagem35(2), 79-85.

Cherry, B., & Jacob, S. R. (2016). Contemporary nursing: Issues, trends, & management. Elsevier Health Sciences.