Sample Book Review on The Core of Problem Solving and Corrective Action’ by Duke Okes.

Book Review- ‘Root Cause Analysis: The Core of Problem Solving and Corrective Action’ by Duke Okes.

One of the factors that lead to business failure in the modern world is poor planning brought about by poor decision making concerning challenges that an organization may face. The complexity of business environment today presents managers with many challenges where the decisions they make may lead to success or failure of the company. Duke Okes provides such managers with a lasting solution to their business problems by discussing the primary phases in problem-solving. In most cases, businesses may ignore a problem by assuming that it does not exist, but it may have adverse consequences on the business. Understanding the necessary actions that a business requires in solving various problems is important in enhancing its profitability. Most of the problem-solving challenges faced by companies result from poor analytical skills. In the book, Duke stresses the importance of analyzing a problem, failure to which it becomes invisible for a while and resurfaces later (Okes, 2009). Practical analysis of a problem entails identifying the cause of the problem first to determine the most suitable solution.  Duke uses many figures and diagrams to illustrate the steps involved in problem solving, thus making it easier for the readers to understand the concepts.

The primary focus of the book is on problems that recur in an organization as they indicate that the company is yet to find a lasting solution. With good problem-solving skills, an issue should be addressed amicably and the solution adopted should be so efficient that it does not recur (Okes, 2009).  The author argues that the primary challenge for many companies is that they concentrate much on investigating major accidents and pay little attention to repetitive problems. One of the most appealing features of the book is the simplicity of the language used, which makes it suitable for use by many people. The terminologies used are easy to understand, and the readers can apply them in their personal lives, not necessarily in their workplace. Besides, the readers can relate to the examples used as they are familiar with everyday life experiences.

The book provides a well-organized presentation of the phases involved in the identification, analysis, and correction of problems that may face organizations. The book also provides a clear guideline of the techniques that companies can use to avoid mistakes in the workplace. The comprehensive approach to problem-solving that the author takes makes the book useful to managers and other parties in organizations. Most of the companies fail because they make poor decisions when faced with challenges. The book provides a clear methodology that companies can use to identify the primary cause of a problem. Most books that have information on cause analysis focus on the theory and the concepts of the topic, but Duke focuses on the techniques that can be used to identify the primary causes of a problem (Okes, 2009). One of the most informative sections of the book is the tenth chapter that helps one understand the importance of having problem-solving skills beyond the organization level. The concepts discussed in the book are helpful to organizations, especially in the face of high competition in the business environment today. The author’s intention of communicating how to identify causes of problems and solve them is achieved by the practical way he presents the concepts.


Okes, D. (2009). Root cause analysis: The core of problem solving and corrective action.   ASQ Quality Press.