Technology plays significant roles in streamlining Wal-Mart’s processes and activities. In essence, Wal-Mart maps financial, inventory, and customers care activities on accounting, inventory control, and customer management systems. The corporation relies on technology to improve customer services, ensure transparent financial reporting and efficient inventory control, and support global expansion strategies.
Kinds of Technology
The three core organizational technologies that Wal-Mart uses are accounting, inventory control, and customer management systems. The accounting systems help Wal-Mart to manage financial expenditure and revenue streams. The firm’s management processes payments, monitors invoices, and generates financial reports for decision-making using the innovation. The inventory systems assist the business to manage assets and supplies, provide an overview of present stock, as well are record recent arrivals or sales while maintaining accurate records for decision-making (Firman and Said, 2016). Further, the customer management systems necessitate communication between Wal-Mart and its customers. The telephone and email systems are notable technology tools that Wal-Mart to track interactions with customer and feedback.
Competencies Created By Technology
The mentioned technology systems add value to Wal-Mart. The accounting systems assess, analyze and manage business risks using inbuilt frameworks (Firman and Said, 2016). They also report the financial position of Wal-Mart by generating balance sheets to warrant acquisition of loans or invite more investors to support long-term business strategies. The inventory control systems enhance business length of service. Firman and Said (2016) acknowledge that a well-planned and organized inventory enhances proper warehouse management. The core competence of the inventory system is to avoid myriad mistakes such as over and under-stocking of raw materials and supplies. Finally, the core competence of customer systems is to increase profit generated in a company by recruiting new customers while retaining the present ones. The customer complaints and concerns are addressed amicably through telephones and emails to maintain the appropriate image and reputation of Wal-Mart.
Impacts of Technology on Wal-Mart’s Organizational Culture
Wal-Mart’s organizational culture is anchored on four core principles: providing excellent service to customers, respecting individuals, striving for excellence, and acting with integrity. Walmart’s customer relationship management system helps the company to improve customer services and prioritize their needs in the operations cycle. Consequently, the inventory system is streamlined to recognize the contribution of each staff towards the long-term success of the business. When the inventory system is streamlined, the operational efficiency is enhanced because each member of staff can account for own productivity at each level of operations (Yanrong, 2013). Further, the accounting system streamlines Wal-Mart’s financial transactions anchored on integrity and accountability. As such, Wal-Mart’s has been able to maintain financial honesty and transparency to its stakeholders.
How Technology Can Enhance Organizational Effectiveness
Technology can be used to track and analyze organizational performance and progress towards the fulfillment of set goals. Per Chen, Chiang and Storey (2012), technology can be used to enhance production effectiveness so that the products can promptly be delivered to customers. Moreover, technology can be utilized to improve connectivity of each staff, including necessitating their ability to work remotely. In this way, decision support systems can allow managers to analyze the work contributions of each staff by evaluating how they spend organizational time. Additionally, technology can enhance the effectiveness of collaboration between different staff and team in different locations. Wal-Mart’s management, for example, can implement task management systems to assign duties and appraise staff performance in real-time.
How Technology Can Propel an Organization’s Global Expansion Strategies
Technology can be utilized by an organization to create global presence by conveniently shifting organizational data sharing, marketing, and sales to the online platforms. Setting up cloud data storage and sharing can help Wal-Mart set and monitor retail stores located in different countries. Clouding computing can also allow an organization to address customers’ needs, deliver ordered products, and outsource services from intermediaries and franchises across the world Chen, Chiang and Storey, 2012). Additionally, technology can simplify task scheduling when working with remote workers in countries with different time zones. Remote working is increasingly becoming a core component for businesses desiring to expand operations in global markets.
Wal-Mart operates three critical organizational technologies including the accounting, inventory control, and customer management systems. The technologies have been crucial in transforming the organizational culture. Significantly, technology can enhance an organizational effectiveness by tracking performance, speeding up production processes, and improve collaboration between staff. Technology is equally a tool that can propel an organization’s global strategies by shifting data storage and sharing to online platforms, as well as manage remote workers and subsidiary stores.
Chen, H., Chiang, R., & Storey, V. (2012). Business intelligence and analytics: From big data to big impact. MIS Quarterly, 36(4), 1165-1188.
Firman, A., & Said, S. (2016). Linking organizational strategy to information technology strategy and value creation: Impact on organizational performance. Journal of Business and Management Sciences, 4(3), 60-67.
Yanrong, L. (2013). Strategy adjustment of Wal-Mart China. Management Science and Engineering, 7(4), 88-93.