Impacts of current technology on human listening behaviour
Human beings exchanged ideas, information, messages and feedback through the communication process. Giddens (2002) argues that communication is highly effective in creation of a society that is just, fair and peaceful. This is due to the fact that the process gives people in the society, opportunities to express their opinions, suggestions, feelings and emotions. As a result of this exchange, a good understanding among people is developed, hence leading to development of good relationships. These relationships are vital or significant in the exceptional development of the society, both at economic, social and environmental aspects. Due to all round societal development, people are given empowerment opportunities that develop them into important persons in the society. This is among the many reasons that explain the importance of proper communication in the society. According to most scholars, the process of communication is the foundation of all activities carried out in the society. That’s why a great emphasis is given in the development of good communication skills, such as the listening ones.
One of the factors that influence effective communication is good listening skills. This means that people all over the world need to have good listening behaviours for them to easily understand one another, when conversing. Such behaviours are affected by a number of factors; one of them being personal attributes (Ma and Poh, 2011). Arrogant people are said to lack good listening skills according to many guidance and counselling experts. They argue that they are always defensive and quick to talk, hence affecting their listening behaviours negatively (Giddens, 2002). This makes it difficult for them to exchange information or ideas with other people, since no one likes to have a conversation with them. Another factor that has great impacts or effects on the listening behaviours of individuals in the society is the current technology. Technological development has been very instrumental in boosting the communication process positively, though it also has some negative effects. This report will evaluate and analyse the impacts of current technology on the human listening behaviour.
Current technology is a term that is applied to define the advancements that have been made in technology or new technological developments. Sriramesh (2009) states that in the technology industry, creativity and innovation is high, hence the reasons why technological advancements are being made. Globally, the ICT is rapidly developing and expanding. This is due to the high demand of ICT services by business organisations, health and educational institutions and individuals. These services play a significant role in boosting the process of communication. Advancements made in the sector have facilitated the process of communication through;
- Text messages
- Phone calls
- Social media
As result of the many communication channels devised, people can easily exchange ideas and information regardless of their destinations (Goh and Huang, 2009). These technologies have boosted the growth of companies by making their communication processes highly effective. This means that orders and messages move smoothly from up to down and vice versa, within the required time. As a result, organisations’ operations flow smoothly, hence making it easier for them to achieve their targets. The effectiveness of the communication process as boosted by technological advancements has made managers understand the importance of ensuring that employees develop good communication skills, especially the listening ones.
The listening behaviour of employees is influenced mostly by their listening skills. Thussu (2002) argues that people behave the way they know and understand things; this proves the reasons why people’s listening behaviours depend on their listening skills. For two individuals to exchange ideas or information without difficulties, they have to possess listening behaviours that are encouraging. This plays an integral part in understanding what the sender is saying and giving relevant and appropriate feedback. Once the feedback given is positive and relevant to messages conveyed, a conversation becomes fruitful and interesting (Giddens, 2002). In most cases, those individuals that have good listening behaviours have many friends, and easily turn strangers into friends. All over the world, people enjoy and prefer communicating with people who give them chances to express their opinions and views. As a result of this, good relationships are developed, hence showing the importance of good listening behaviours.
There are various ways in which current technology impacts on the listening behaviours of people globally. As a result of technological advancements, people can now communicate from all over the world through the use of social media sites (Ma and Poh, 2011). Skype for example is a social media site that gives friends, families or couples, opportunity to communicate face to face, although they may be residing far away from each other. This technology improves the listening behaviours of the communicating parties. This is due to the fact that they communicate via video camera. This gives them opportunities to read the body signs of one another, hence understanding when to listen or when to speak. Thussu (2006) argues that most people converse through this channel in cyber cafes where they have to pay certain fees. In order to save on money, they tend to listen carefully what the other person is saying so as to give proper and required feedback. This indeed fastens the communication process of the two parties, hence minimising the cyber cost to be charged after the conversation. Also, a cyber cafe is a busy place where different people are doing their things here and there. This creates necessary noise because everyone is busy doing his constructive things, and in the process, noise arises. This noise makes it difficult for a person to understand what the other person is saying via video. As a result of this, one has to be very attentive and keen, in order to hear clearly what the other party is conveying. In the process, good listening behaviour is developed. This simply shows that the current technology has indirectly enabled individuals all over the globe to improve on their listening skills.
The use of text messages and e-mails in communication is continuously gaining popularity as a result of technological advancements in developing and developed countries. When individuals are communicating via e-mails and text messages, carefulness has to be taken into account by both the sender and the receiver (Wilson, 2007). The sender needs to ensure that he is sending the correct message to the right target before pressing the send button. It is good to proof read the message, in order to be sure that the right information is being conveyed. The receiver also needs to read the message well before giving feedback. He needs to understand clearly what is being conveyed by reading the text message again and again. The receiver improves on his listening abilities by taking time to reflect on the meaning of the message being conveyed. By reading the message again and again, the sender acquires the humility and patient to listen to what is being conveyed by another party when in a conversation (Sriramesh, 2009). This therefore confirms that the advancement made in technology that is the use of e-mails and text messages to communicate, impacts positively on the development of good listening behaviours of communicating parties.
The mobile technology is rapidly developing in the entire world, meaning that it is being adopted even in developing countries. As a result of this development, individuals from all over the world have been given the opportunities to communicate via telephone calls. Families, friends and work associates can converse from wherever they are through mobile or telephone calls. Telephone calls give a communicating party opportunity to seek clarity from the other party, and are one the most effective ways of long-distance communication (Wilson, 2007). Both the receiver and the caller in a phone conversation need to have good listening skills. This is vital in the creation of a good understanding between the two parties. One party has to give the other an opportunity to express himself, hence improving his listening skills. There is no way they can both talk at the same time; meaning one has to listen as the other speaks. This shows that communication via telephone calls gives parties opportunities to develop good listening behaviours. From this, it is logical to say that current technology impacts positive on human listening behaviours, as it enables people to develop good listening skills.
Giddens (2002) argues that good communication skills can be developed or acquired by anyone. They are mostly developed through learning and practice. The current technology had made the learning process much easier. This means that it no longer a must for people to attend classes in order to learn various issues or trends in the society. The internet has hugely boosted the learning process as people nowadays can access all information they are in need of via browsers. There is plenty of information in the internet on how effective communication is enhanced or facilitated. Thussu (2006) argues that people can learn how to improve their listening behaviours through information availed in the internet. As a result of the available information on communication, they can be aware of how to boost their listening skills. Not only can they learn how to improve such skills, people can learn how to communicate generally in the most effective and fruitful way with families, friends and work mates. This shows that the current technology has great impacts on the learning process, hence of great significance in the society. Through it, people learn how to develop good listening skills via information availed and easily accessed from the internet. Therefore, it is logical to say that current technology has positive impacts on human listening behaviours.
However, current technology does have various negative impacts on the human listening behaviours. Vehicle technology is continuously being expanded in the entire world. This means that there exist so many vehicles in roads all over the globe. Also, machines are continuously replacing people in business organisations. This means that in most companies worldwide, machines are the ones performing duties that could have been performed by people. As a result of the high number of vehicles and machinery in the society, noise pollution is being experienced. Although there are measures in place to curb this pollution, the effects of the vice are still being experienced. Noise, especially unnecessary noise, makes it difficult for two communicating parties to understand each other (Goh and Huang, 2009). It makes it difficult for communicating parties to have a clear understanding of their messages and feedbacks. Noise pollution affects the listening behaviours of people and this contradicts the communication process. In fact, one can hardly understand what the other party is speaking when communicating via phone in places that are heavily occupied by vehicles and machineries. Therefore, it is logical to say that current technology affects the listening behaviours of people through noise pollution.
Current technology has led children to be addicted to games. Computer games are continuously being developed and are gain interest from both adults and children. The affection that people have developed in playing games has negatively impacted on the communication process. To be more specific, the listening behaviours of individuals have been affected negatively, since people are giving much attention and concentration to playing games (Wilson, 2007). For example, when children are in their homes and busy playing computer games, it’s hard for them to hear what they are being told to do by their parents. This is due to the fact that all the concentration is on the computer, hence making it difficult for them to realise any changes or events going on in their surroundings.
In conclusion, the communication process can be defined as the activity a conversation between two or more parties with the major aim of exchanging ideas and information. As a result of this exchange, a good understanding among people is developed, hence leading to development of good relationships. These relationships are vital or significant in the exceptional development of the society, both at economic, social and environmental aspects. According to most scholars, the process of communication is the foundation of all activities carried out in the society. That’s why a great emphasis is given in the development of good communication skills, such as the listening ones. The listening behaviours of individuals are affected by a number of factors, one of them being personal attributes. Another factor that has great impacts or effects on the listening behaviours of individuals in the society is the current technology. Current technology as discussed above has positive and negative impacts on the listening behaviours of individuals, but the positive effects surpasses the negative ones. This means that current technology is enabling people all over the world to improve on their listening skills or behaviours in one way or another. For example, the internet avails all the necessary information needed by individuals to improve on their listening skills and behaviours. This shows that the current technology has great impacts on the learning process, hence of great significance in the society. Through it, people learn how to develop good listening skills via information availed and easily accessed from the internet. Therefore, it is logical to say that current technology has positive impacts on human listening behaviours. One of the negative effects of current technology is that young people get carried away when playing computer games and fail to hear what they are being told, hence affecting their listening behaviours.
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