The Role of Perceptions in Interpersonal Communication
Interpersonal communication acts as the discernment of nonverbal and verbal conducts and the ascription of significance to them. Positive perception is very important in interpersonal communication since it enhances understanding (Hellriegel and Slocum 56). Nevertheless, negative perception acts as the greatest cause of problems in interpersonal communication as a person could end up perceiving others as awful and, as a result, fail to act politely towards them. Negative perceptions at the place of work could result in numerous distortions in communication, for instance, biases and wrong judgment of others; this could also lead to the creation of stereotypes, where people make general and incorrect views of others.
Impact of Perceptions on Communication Effectiveness
The concern of perception has to be addressed amicably to ensure communication effectiveness (Hellriegel and Slocum 65). Weary and intolerant customer service representatives may generate the notion that the clients are troublesome. Such a perception will make it impossible for the employee to enhance customer satisfaction. On this note, to ensure that perception does not affect communication effectiveness, customer service representatives should be trained to uphold a lovely, willing, and friendly attitude always irrespective of the customers’ approach.
Kinds of Rewards Given to Attract and Retain People at United Parcel Service (UPS) Company
The major reward offered by UPS for the attraction and retention of people is total compensation; basic salary, perks, benefits, on-site amenities, and bonuses (Hellriegel and Slocum 78). By taking the time to tailor a total compensation package cautiously, UPS converts individual workers to high performing, successful, and dedicated employees. The company also offers non-monetary awards, for example, a day off work, which acts as an effective means of strengthening organizational values.
Hellriegel, Don, and John Slocum. Organizational Behavior. 13th ed., Cengage Learning, 2010.