Sample HR Management Paper on Conflict Resolution

My conflict styles, according to the assessment, are problem-solving, compromiser, accommodator, avoider, and competer. I scored 100% on problem-solving, and I agree that when a conflict arises, I always seek to understand the underlying reasons for the conflict and devise ways of resolving it. I was surprised that I often avoid conflicts on various occasions since I rarely encounter situations that require me to avoid a conflict. A conflict arises when there is a difference in opinion or when one or more of the parties involved in the conflict feel that they have been wronged (Diamond, 2011). I feel that avoiding conflicts only leads to additional conflicts. I compromise once in a while when I feel that I might have had a bigger role in the conflict than the other person.

When I was 16, I remember walking down the street and bumping into someone. I quickly said sorry to the guy and continued walking, but he hurled an insult at me, which I ignored. The man was not satisfied with my apology and took my walking away as an insult to him, so he followed me. He tapped my shoulder, and when I turned to look at him, he hurled another insult. I could tell from his blood-shot eyes that he was angry, and the foul smell from his mouth made me realize that he was drunk. Normally, I would try to explain to him that he was at fault for hurling insults at me even when I had said sorry, but I knew that I would not get any headway if I applied that style. Moreover problem solving takes a lot of time since both parties have to talk about the issue and reach an agreement. I was in a hurry and I knew that making the guy see that he was wrong would take time so I opted to walk away. I did not want the conflict escalating so I looked at him in the eye and told him again that I was sorry I bumped into him. Seeing the crowd gathering around us, he told me to watch where I am going, and I said I will, and he walked away. Avoidance can be utilized when it is likely that none of the parties will acknowledge wrongdoing. Moreover, avoidance can be utilized when there are other important issues to settle (Goldsmith, Bennis, & Cloke, 2013).  I utilized avoidance because I knew it would be the only way to resolve the conflict.



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Goldsmith, J., Bennis, W., & Cloke, K. (2013). Resolving conflicts at work: Eight strategies for everyone on the job. San Francisco, Calif: Jossey-Bass. Top of Form

Diamond, A. L. (2011). Conflict in the workplace: Causes and cures. Los Gatos, Calif.: Robertson Publishing.

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