Sample IT Paper on IT Handbook

IT Handbook


The main function of this handbook is to provide an overview of some tasks performed by the IT staff. The handbook highlights issues related to installation, maintenance and troubleshooting of common hardware, software and network issues on the version of the Windows operating system.

Understanding Windows Operating Systems

An operating system is a software that provides an additional layer that allows a user to drive a computer through its resources (Ritchie, 2003).

To have a glimpse of the Windows operating systems, the versions for the desktop environment include Windows XP, 7, 8 and 10, with the XP version rarely being used having been replaced by the latest versions of 7, 8 and 10. For the server operating systems, there is the server 2003, 2008 and 2012.

Installation of windows operating systems

To install an operating system, one needs to cross check the available machine specifications. In most instances, the operating system would be installed through the DVD drive through the following steps.

  • Insert the operating system into the DVD drive.
  • Reboot the computer and press F9 for the computer to detect the OS installation file.
  • Click on RUN and accept license requirements then proceed through the steps
  • Navigate through the installation options until you finish installing then REBOOT the computer.

Methods of supporting windows operating systems

Windows operating systems could be supported via products website portals or through third party sites. This can enable users to download items for the support function, or query online databases in case a support task.

Concerns of installing operating systems

There could be several troubleshooting and maintenance issues when installing an operating system. However, some issues would require simple rebooting procedures to clear out the problems. In very severe instances of virus attack, it would require the user to perform some backups to reduce damage, and at the same time scan for virus to reduce infection within the system.

Troubleshooting and maintenance issues

Troubleshooting and maintenance issues enable an operating system to function as expected. This involves troubleshooting system performance issues, and upgrade, updates issues to maintain the sound performance of the operating system.

Troubleshooting techniques of operating system related issues

Uninstall – install technique: This would be used for troubleshooting minor issues.

Soft reboot: This would be used for troubleshooting software problems such as unresponsiveness.

Update the OS: This would be used to solve instances where an operating system cannot open software or other applications downloaded from the internet.

Upgrading an operating system

To upgrade an operating system, the user can install a new version from the Microsoft’s website, or upgrade it through an operating system DVD.

Networking in operating systems

Networking can allow one to create a computer network, which is an interconnection of computing equipment either through the use of cable or wireless (White, 2009). In usual circumstances, this is done by assigning an IP address to the computer via the operating system to enable it to join a network, mainly in a local area network environment.

In wide area networks, there is need for a router that will link the network to an Internet Service Provider (ISP) for routing purposes.

Security issues of operating systems

The issues pertaining to security of an operating system revolves around data integrity, confidentiality and system availability. This needs to be considered in instances where more than one user accesses a computer.

To address the security concerns, the administrator needs to give certain privileges in relation to tasks performed by the users, assign passwords to reduce manipulation to computer data and information.

Benefits of standardizing computer security practices

  • It would enhance measurability
  • It would increase manageability
  • It would provide an assessment of the enforced practices to increase security

Preventive solutions

Hardware-based: These would necessitate the use of other hardware devices such as computer cabinets to reduce access to computers.

Software-based: These would mainly be installed into systems to control access to critical areas such as folders, drives as well as encrypt sensitive information incase computers are shared on the network. 


Ritchie, C. (2003). Operating systems incorporating UNIX and Windows. London: Continuum.

White, C. M. (2009). Data communications and computer networks: A business user’s approach. Boston, MA: Course Technology/Cengage Learning.