Top Five Vendors and their Product Components
Many healthcare providers have adopted the use of mobile devices to store, evaluate, and transmit patients’ clinical information. According to many healthcare providers’ risk analysis and experience, mobile devices in several instances have introduced vulnerabilities in various health organizations’ networks (Klas & Hopt, 2018). These vulnerabilities have been caused by the failure to implement effective safeguards for the safety of patients’ clinical information stored in the mentioned technology. The solution to avert breaching of patients’ confidentiality is to use the mobile devices that the United States National Institute of Standards and Terminology (NIST) has established to be efficient and effective. NIST recognizes various organizations such as Cisco, Intel, Med-Tech Enginuity, Ramparts, and Symantec as the most reliable vendors thus recommends health organizations to purchase mobile devices for storing and processing patients’ health records from them.
These vendors offer various products. For example, Cisco offers an adaptive virtual security appliance and identity service engines while Intel supplies identity protection technology that is integrated with public key infrastructure. Besides, Med-Tech Enginuity offers open electronic health records (EHR) software to the buyers of their mobile devices. Ramparts offer monthly risk assessment and security testing services to health organizations that use their mobile devices. Symantec also distributes endpoint EHR system protection to health organizations using their devices. These companies offer standard-based product components that our organization can integrate quickly and cost-effectively with the existing tools and infrastructure.
Request for Proposal (RFP)
A request for a proposal (RFP) can be issued by a health organization for several reasons, such as an organization seeking an integrated solution that requires a mix of technologies. The criteria the organization would use to develop an RFP involves establishing the project’s requirements, which include relevant details on the project’s total approved budget and the period within which the purchase project should be completed. Additionally, the organization needs to have a clear understanding of the vendors by assessing their products’ components. The firm’s management can also talk to the vendors to define the details of the products needed to ensure patients’ EHRs safety and security. Finally, the organization can write the RFP. The details of the RFP should include the negotiation of a contract and research about the vendors’ track records and their products’ components among others.
Selection Process Requirements
The selection of EHR vendors can be complex and time-consuming for the health care providers because choosing the right system for a particular facility should be well planned as it is an important decision for both the organization and the patients. The entity should not only consider an EHR system that fits its budget but also whether the system’s workflows can accommodate a large volume of patients. Therefore, the vendors should be required to demonstrate and present the details of their EHR systems, and critique how those systems can promote the patients’ clinical records’ safety and security (Shekelle et al., 2010). The organization should also define the details of the EHR systems’ needs whether on-premises or cloud-based HER to ensure that the vendors can demonstrate the amount of space and capital required for upfront investment in the necessary hardware. The organization should also consider the standards of the vendors’ EHR systems by evaluating the previous system installations to make sure that the organization purchases best tools for the patients.
Rating by Third-Party Organizations
A study by Klas & Hopt (2018) provides decision insights that help health organizations to identify the vendors who have the greatest market energy. The research has based market energy n the number of purchase deals a vendor is considered for across various segments. Additionally, the research mentions that Ramparts leads with 280 potential purchases, followed by Cisco 124, Med-Tech Enginuity 94, Intel 70, and Symantec 34. However, market energy does not correlate with systems satisfaction. When making a purchase, the organization should base its decision on systems satisfaction rather than market energy. The customer satisfaction rates of these organizations are as follows; Cisco taking the lead at 79%, Intel 71%, Symantec 63%, Med-Tech Enginuity 60.5%, and Ramparts 59%.
Feedbacks from Site Visits and Current-User Interviews
According to the study by Klas & Hopt (2018), at least 393 end-users who are actively involved in EHRs provided their opinions on the systems’ customer satisfaction. The health organization also contributed towards what the EHR vendors need to improve to enhance customer satisfaction (Klas & Hopt, 2018). Moreover, the end-users based their opinions on various metrics, such as systems’ ease of use. Considering the ease of use, Cisco averaged 8.1 out of 10 as many health organizations were satisfied with its products citing that they are easy to install and use, followed by Intel at 7, Med-Tech Enginuity at 6.7, and Ramparts and Symantec both at 6.5.
Details of the Companies EHR System Pricing Models and Contracts
Cisco mainly charges the customers for its billing services. To use their EHR systemave to get the companies billing services first. Because of the systems updates every 1-2 months, the organization has to pay support and upgrade fees monthly. The organization renews contracts yearly. Intel imposes a standard charge of 2.9% of annual billing collections to its clients. Intel’s software updates after 4 months. Therefore, the company requires that their customers pay support and upgrade fees before the EHR software is updated. It renews contracts upon every software update. Med-Tech Enginuity offers two pricing options to health organizations that use its EHR systems; with an upfront cost and with no upfront costs. Its software updates after two eeks and the support and upgrade fees are charged before the software is updated. The company renews contracts yearly. Ramparts and Symantec provide free web-based based EHR solutions. They both do not involve contract agreements.
Klas, C.-P., & Hopt, O. (2018). An Operationalized DDI Infrastructure to Document, Publish, Preserve and Search Social Science Research Data. Digital Libraries for Open Knowledge Lecture Notes in Computer Science, 94–99. doi: 10.1007/978-3-030-00066-0_8
Shekelle, P. G., Pronovost, P. J., Wachter, R. M., Carr, L. H., Foy, R., Dy, S., & Rubenstein, L. V. (2010). Assessing the Evidence for Context-Sensitive Effectiveness and Safety of Patient Safety Practices. Retrieved from http://eprints.whiterose.ac.uk/74893/2/Assessing%20the%20Evidence%20for%20Context-Sensitive%20Effectiveness%20and%20Safety%20of%20Patient%20Safety%20Practices_%20Developing%20Criteria%20AHRQ%202010.pdf