Person-centered care is a process of involving patients, social services, and healthcare providers in the development of avenues and monitoring care to ensure that it meets their medical needs. Therefore, person-centeredness involves putting patients and their families at the center of the decision-making process while working with professionals to get the best outcome. However, according to Pelletier & Stichler (2014), ambiguity exists about the implementation of the concept of person-centered care and how it is operationalized at the organizational and patient levels respectively. Moore et al., (2017) notes that policymakers must adopt systems that will empower and improve patient outcomes based on the quality of care they receive, as well as respect their medical preferences and needs. However, a gap exists between the reality and aspirations in many healthcare organizations when it comes to providing patient-centeredness.
Person-centered care is essential because it improves the quality of services available, patients can access the care they need right away, and it reduces the pressure on healthcare practitioners and social services. Some of the challenges encountered while implementing patient-centeredness include stereotypical attitudes from caregivers and traditional structures and practices (Frampton, & Guastello, 2010). However, these challenges can be overcome with the right training, quality leadership, effective human resource practices, and teaching an enabling attitude to professionals.
Person-centered care involves considering the values and feelings of patients. Moreover, patient-centeredness creates a more collaborative environment between the caregivers, the patients, and their families (Coyne, Holmström, & Söderbäck, 2018). Consequently, it is expected that patients will be more satisfied and engaged with the delivery of quality care as family and patient-centeredness become more popular as healthcare shifts from the traditional care delivery practices.
Coyne, I., Holmström, I., & Söderbäck, M. (2018). Centeredness in Healthcare: A Concept Synthesis of Family-centered Care, Person-centered Care and Child-centered Care. Journal of pediatric nursing, 42, 45-56. https://www.sciencedirect.com/science/article/pii/S0882596318301763
Frampton, S. B., & Guastello, S. (2010). Patient-centred care: more than the sum of its parts–Planetree’s patient-centred hospital designation programme. World hospitals and health services: the official journal of the International Hospital Federation, 46(4), 13-16. https://europepmc.org/abstract/med/21391446
Moore, L., Britten, N., Lydahl, D., Naldemirci, Ö., Elam, M., & Wolf, A. (2017). Barriers and facilitators to the implementation of person‐centred care in different healthcare contexts. Scandinavian journal of caring sciences, 31(4), 662-673. https://onlinelibrary.wiley.com/doi/full/10.1111/scs.12376
Pelletier, L. R., & Stichler, J. F. (2014). Patient-centered care and engagement: nurse leaders’ imperative for health reform. Journal of Nursing Administration, 44(9), 473-480. https://journals.lww.com/jonajournal/Abstract/2014/09000/Patient_Centered_Care_and_Engagement__Nurse.7.aspx